Returns Policy

What are the Spoonz return policies?

 

Spoonz will happily refund or organise a replacement for your order for the following reasons:

 

1) You're not 100% satisfied with the quality of the product, or it has been damaged during delivery.

2) You've received the incorrect products in your order.

 

To start the returns process, please email us at hotchocolatespoonz@outlook.com,

 

Please quote your order number when you purchased the product.

 

If you're unhappy with the quality, we may ask you to supply a photo to support your returns claim. 

 

Please note that if your chocolate has melted in the delivery process, we will not refund the item unless you have contacted us and asked for specialised hot weather proof shipping. 

 

If the return is being done due to something being wrong with the order, we will cover the full costs of this being sent back to our head office in Port Melbourne, Victoria, Australia. 

 

If a refund is approved, this will be done via the same payment method in which you placed your order. 

Refunds can take 3-4 business days to process, depending on bank providers. 

 

If we are re-sending something out to you that has either been left off an order, or didn't arrive in good condition, then Spoonz will cover this charge to redeliver these products to you. 

 

You can apply for a return or refund on your order up to 1 month after the order has been placed.

Chocolate Spoonz by The Sweet Bench, Port Melbourne VIC, Australia

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